ur.co.uk is a reputable online platform specialising in the sale of approved pre-owned refurbished mobile phones at competitive prices. For over a decade, the company has been connecting customers with the devices they want, offering a wide range of products including iPhones, Samsung, Google, iPads and various accessories. They also provide a platform for customers to sell their old phones at the best trade-in price. Their technicians restore all phones to the highest standard through a rigorous 90-point phone check. The company is committed to giving used technology a longer life by promoting refurbished products rather than contributing to landfill. Customers receive free delivery on all UK orders and a 12 month warranty on their purchases for peace of mind. ur.co.uk offers a Best Price Match Guarantee and a Buyback Guarantee, promising the best possible trade-in price for returned phones. Selected devices also come with a free 100% compostable case, a premium glass screen protector and the company plants trees with every purchase. By joining the Circle, customers can enjoy exclusive offers and discounts on their favourite devices.
All reviews
John
As this company was linked to the Moneysupermarket site, I believed it was a safe option.
My phone was placed in a leather case the moment I bought it and was in excellent condition. I even had all the original packaging kept in the loft – so pristine. I knew the battery was suspect as I needed to charge it often.
I was originally offered £59 then I received what appeared to be the standard mail…
Hi John,
Thanks for sending us your device. We completely understand you may have been expecting the original valuation you saw online — that price is based on the phone being in full working condition and in pristine condition with no signs of any scratches or marks anywhere on the device, and without physical any damage.
During our inspection, we found a few issues that affect its condition and value. which we need to put right in order to bring your device back to a condition so that we are then able to give it a new life and new home.
We found the battery health is 79% and has been charged 973 times. It is recommended that we need to replace the battery if it is below 85% health or has more than 500 charge cycles.
The battery is in service mode.
The screen has deep scratches in more than one place.
The screen has visible marks. It has visible scratches in more than one place.
We’ve adjusted the valuation to £15.00, which takes into account the work needed to get your device back into great condition so it can be reused and enjoyed again.
The new details of your amended offer are below.
I called and queried the scratches as knew it had none at all!! After a conversation I decide to cut my losses and accept the £15. Immediately I received this mail
Hello John,
Good News!!
We have now completed your order and are processing your payment.
We are currently experiencing delays in processing payments which are taking 7-14 working days to complete. We kindly ask for your understanding and patience while we work as quickly as possible to resolve this.
Thank you for letting us recycle your device and giving it another life. UR now in the Circle.
You traded the following device
I will wait and see!!
Just avoid –
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Annette Bircham
Thanks for sending us your device. We completely understand you may have been expecting the original valuation you saw online — that price is based on the phone being in full working condition and in pristine condition with no signs of any scratches or marks anywhere on the device, and without physical any damage.
During our inspection, we found a few issues that affect its condition and value. which we need to put right in order to bring your device back to a condition so that we are then able to give it a new life and new home.
The screen has visible marks. It has visible scratches in more than one place.
The screen has deep scratches in more than one place.
The case has light scratches in more than one place.
We’ve adjusted the valuation to £60.00, which takes into account the work needed to get your device back into great condition so it can be reused and enjoyed again.
The new details of your amended offer are below.
Item Summary
Device Status Value
Samsung Galaxy S22 5G 128 GB – Unlocked – Good
352539593680177 AMENDED 60.00
Total: 60.00
I had taken photos of phone as suggested and it was sent packed well in the original box with no damage to screen not even light scratches.
Will make a complaint to the company but by previous reviews don’t hold out much hope.
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Lindsey
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Thomas Lamb
Then they asked for proof of postage, which I sent immediately. And again — radio silence. I had to chase them yet again on 13th October, and only then did they finally admit fault and promise to pay the £150 insurance fee.
Guess what? They went back on that promise too.
So not only did they lose my phone, they ignored me for months, made me do all the chasing, and then lied about compensating me. This has been a complete nightmare. Their customer service is non-existent, their accountability is zero, and their word means nothing.
Avoid this company at all costs. I wouldn’t trust them with a paperclip, let alone a phone.
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Demi Pittas
When I contacted customer service, they changed the date and told me to wait even longer — now claiming payment won’t be made until the 31st of October. This is completely unacceptable and misleading, especially after I was repeatedly reassured that payment would be processed within the original timeframe.
The lack of communication, delayed payments, and moving of deadlines make this company appear unreliable and unprofessional. I’ve had to chase them multiple times, and the experience has caused unnecessary stress and inconvenience.
If a business promises payment within a specific period, it should honour that commitment. I will not be using UR.co.uk again and have escalated this to Trading Standards and Citizens Advice.
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Kenny
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Kailey Allan
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Godfrey Andrews
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Fabrizio Ferrari
Terrible experience – misleading and unprofessional and phone not received back
I tried to sold my iPhone 13 128GB (86% battery health, perfect condition, barely used as a second device at home). The initial valuation was £278, which I found fair.
However, once they received the phone, the offer suddenly dropped to £125, mentioning un existent damages and scratches with no clear explanation. After raising a complaint, the offer was revised first to £150, then to £215. I didn’t accept yet, and instead asked for further clarification — but instead of answering, they simply sent the phone back without any response (september 2nd). In addition as of today september 5th my device cannot be tracked yet with Royal mail and the whereabouts are unknown.
This was a completely non-transparent and unprofessional process. I felt misled and ignored. If you’re expecting a fair and honest transaction, look elsewhere.
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Matt Grounds
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Ashleigh jones
Discusting people treat people this way and even worse money supermarket advertise for them.
most heartless people in ther world stay away
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Simrat Dhillon
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Lyndon
They, as expected, lowballed the amount they offered for the devices even though they were kept in cases and covers since purchase. After a back and forward and them upping the offer slightly, I accepted.
However, after numerous calls and emails and being fobbed off with excuses, this morning I had the misfortune to speak to service representative Jodie TheLiar.
I had received emails from Jodie TheLiar previously detailing payment was being processed. It is now well beyond the 7 day guaranteed payment window. I am left without items or payment.
After Jodie TheLiar having just slammed the phone down after asking to speak to her manager or a complaints department, I just spoke to Wendy TheBuckpasser. Wendy detailed ‘theres nothing I can do”, it has been escalated to the payment team which are an external company!
So, we have a team comprising of Jodie TheLiar, Wendy TheBuckPasser, MattTheBlameshifter who emailed days ago explaining payment would be made.
Very disappointed, especially as this company was recommended by Martin Lewis.
Update- Lucy contacted following my negative reviews on their social media posts and payment was made immediately. Lucy is a credit to this awful company and has a bright future in customer services. I only wish id spoken to her a week ago and saved myself 3 hours of calls and multiple emails.
Poor experience with this company, having to chase payment and dealing with the very rude Jodie was not a pleasant experience. Not recommended and if you must use this company, ask to speak to Lucy, she’s the only one with the ability to make payment it appears.
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Michael Bonell
Feel like an idiot for sending it in
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Thiago Farias de Souza
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