Argus Car Hire is a worldwide car rental company. With over 30,000 pick-up locations at major airports and city centres in more than 174 countries, it offers customers a wide range of car rental options. The company aims to offer its customers the lowest prices on the market and if a customer finds a lower price after comparing car rental options, Argus Car Hire will refund the difference. The company compares car rental brands such as Avis, Budget, Alamo, Enterprise, Europcar, National, Hertz and more. Argus Car Hire’s range of cars includes mini, economy, automatic, SUV, 7-seater, luxury and others, making it easy for customers to choose the car that best suits their needs. In addition, the company offers free cancellation, no credit card fees and 24/7 customer support to help customers feel confident and secure throughout the process. The website allows customers to search for rental cars, select their pick-up location, dates and the age of the driver. With a simple search, customers can view available options in Spain, France, Italy, UK, Portugal, USA, Ireland, Germany, Greece, South Africa, Cyprus and Australia. The company also offers a free app that allows customers to find, book and manage cheap car hire from their mobile phone.
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Number of reviews: 3 Rating:2 ARGUS CAR CARE - CUSTOMER BEWARE. FRAUDLENT. SCAM. RIPOFF. CUSTOMER BEWARE. FRAUDLENT. SCAM. RIPOFF.
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0 You have already voted! Rating:2 Very Poor Service Poor level of customer care
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0 You have already voted! Rating:2 Avoid at any cost! In 20 years of renting cars around the world I’ve never had such bad experience and such useless customer service..
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Thanks for submitting your review!Jason Heckenkamp
I booked a car through Argus Car Care and was charged even though no car was provided. Upon arrival in a new city in the early evening, I walked to the airport car shuttle location. After waiting for a lengthy period of time, I learned the car rental company had already closed and wouldn’t be providing shuttle service nor rental cars until the following morning.
When booking the car through Argus, there was no notification about the business hours of the car rental place. In fact, Argus happily accepted my reservation for a time that was impossible to pickup, due to the rental car company being closed! The car company phone system confirmed they had closed an hour prior to my arrival at the shuttle location. I was left stranded, without a car, in a foreign city!
I contacted the rental car company the following morning and they apologized for the situation. They promptly cancelled my reservation but referred me to Argus for the refund. I contacted Argus and they refused to issue a refund. I escalated to a supervisor / manager on duty. She also refused to issue a refund but agreed to open a “case”. After multiple email exchanges and a few days later, Argus closed the “case” with a statement saying they wouldn’t issue a refund.
This is a fraudulent company operating in a shady manner. Their business practices take advantage of people and their customer services is absolutely TERRIBLE. CUSTOMER BEWARE and avoid this company at all costs. Attorneys: Contact me if interested in going after this company.
Stuart Gilmour
I recently travelled and booked through Argus after seeing their prices were competitive.
Unfortunately, our plane was severely delayed and the office had closed when we arrived. we were advised that we needed to contact the desk when they opened to discuss what to do next.
When we called the local agent the next day we were unable to get through, and their office close to where we were staying was closed, meaning that we were unable to get through to them before the time window to collect ended that they considered us to be a ‘no show’. The booking was closed.
When I approached Argus about this, they advised that there would be no credit, refund or any other compensation, as we had been a no show.
I understand that the company seem to be good value, but would recommend against using them as their service levels, at least in my case, were pretty much non existent.
I definitely will not use them again even of it ends up costing a little more initially, they have shown me that you get what you pay for.
Siga
I was left stranded at 2am with elderly mother and child in foreign country without a car as it was refused by the actual car suppliers due to us not having IDP (on UK license). It is not mandatory according to Lithuanian and British governments. It is NOT required by the car suppliers either! It was for some odd reason though on the booking confirmation ticket that you’d open when actually collecting your car.
I have spoken with the supplier directly whom advised that if we would have made the booking with them directly we wouldn’t be required to provide IDP.
When speaking with Argus so called customer service they played the blame game referring to the booking ticket rules (that go against government and actual supplier rules) and reminding me that I have agreed to this. They refused to speak with suppliers to clarify this as well refused us refund.
If you want to save yourself time, money and ruined holiday – don’t use Argus! Go to your car hire places direct no matter how small they are!