OK Mobility is a Spanish car rental company offering a wide range of vehicles for hire to customers throughout Spain, including the Balearic and Canary Islands. The company has a strong online presence, with its website offering a user-friendly interface and a range of options for customers to book rental cars quickly and easily. OK Mobility’s website, okmobility.com, offers a wide range of rental cars including compact cars, saloons, SUVs and luxury vehicles. The company also offers a range of rental options, including short and long term rentals, one-way rentals and airport pick-up and drop-off services. The company prides itself on its commitment to customer service, with a dedicated support team available to assist customers with any questions or concerns they may have. OK Mobility also offers a range of additional services including GPS rental, child seats and additional drivers.
All reviews
Lee Cook
Michael Fitton
Ok mobility
finet
C’est du vol. Le réceptionniste n’était pas spécialement agréable et a refermé mon dossier quand j’ai dit que je ne voulais pas l’assurance. Plus jamais de location chez vous
John Driss
Sally hibbert
We collected the car with exactly half a tank of petrol. We returned the car with half a tank of petrol but were told that it had been given to us with a full tank. This was absolutely untrue. It may have been an honest mistake or it may have been a deliberate scam, but either way, we had two choices. Either drive off and fill the tank with petrol or OK MOBILITY would fill it plus fine us for having not returned it full. We opted to drive off and fill it up and this cost an additional 42 euros. I was extremely upset as we checked the status of the tank as we drove away.
Emma Innes-Brown
Thomas Miles Maddox
Ian S
Easyjet have been great and refunded us the Insurance premium we paid to them but please please avoid OK Mobility unless you want to go through the unpleasant insurance pressure selling we endured.
PS – look at other review sites (e.g. Trip Advisor, Trust Pilot etc.) and you will see that ours was not a unique experience!!!
Thomas De Canniere
nick hill
leon bekaert
Ther is small scratch that you can barely see and that i did not make and for which im charged 450 eur.
If you call to complain they don’t even pick up the phone.
avoid OK mobility
Geoffrey Grill
1. When I arrived at OK Mobility at Frankfurt airport, I was informed that I was an hour late and that I, therefore, would have to pay a 40 euros fee if I could not prove that I was late because my flight was delayed. As it was the case, I managed to have the fee cancelled. But I was very surprised by such a fee. As I paid the rental in full when I booked the car, it should not matter if I come 1 hour late or even later for that matter.
2. Second bad surprise: I had to pay $235 CAD because I was crossing the border to go to France. I was so shocked. I have rented cars for the past 20 years and never, never had I to pay such a fee! I would have understood if I were driving outside the European Union or going to the UK for example. But driving in any European Union should be included in the original price. This fee allows OK Mobility to falsely advertise a cheaper price than other companies in order to lure customers into renting their cars. Unless you carefully read each single line of the contract, it is only when you pick up the car that you find out about the fee when it is too late too do anything about it. If OK Mobility wants the client to pay such a fee, OK Mobility should ask the client where he intends to drive during the booking process and includes the fee in the initial price! Ok Mobility is deliberately non transparent about it because it would make its cars more expensive.
3. Third reason: I was informed the car was scratched at 6 different places and that I had to check myself if there were more scratches than that. No agent came with me to inspect the car and make sure that everything was correct. Instead, I was told to take pictures and to come back to the office if I found anything. So here I go, going to the car with my three kids who had already been very patient as I had been talking for a long time to the agent about the fees. All that after an 8-hour flight, I was very displeased! As the car was parked in a garage, it was dark and very difficult to inspect the car. I did find a few more scratches. So I had to go back to the office hoping that I did not miss any scratches since the car was not very clean either… The whole process took a very long time and made me leave the airport later than expected.
4. As I leave the parking lot, a warning message came up that I only partially managed to read. I found out later that the message said “Add Blue. Range 1500 km”, which did not make any sense to me. I checked the instruction manual, but it is only in German! I phoned the client service. The person I talked to could not help and asked me to take a picture of the message and to send it by email. After a few hours, I received a answer saying they do not deal with maintenance and repairs and that I have to phone the Frankfurt office. I phoned the Frankfurt office and the voice system hanged up on me after saying that I had to phone the road assistance number indicated inside the car. I dialed this number several times without success before realizing I should not dial one of the 0 (even if it was indicated on the sticker!). I finally managed to talk to an agent who asked me to bring the car to a garage to add some Blue liquid into the car. The mechanic told me that diesel cars need this Blue liquid to work and that warning message usually appear when it is getting empty (around a range of 2400 km). The whole process made me waste half a day. It made me very upset because the warning message should have been caught by the staff before I picked up the car if they had done their job properly!
I think I should be compensated for having had to pay an unfair fee, for having wasting hours of my time as I am on holiday and for making me take care of a care maintenance that should have been Ok Mobility. Please avoid this company if you can!
Geoffrey Grill
Mi
Frances Christopher
Then they offered me another category car that was an automatic so I accepted it. I was in the office about two hours during this whole process. When they ran my credit card for the extra charges, they said it did not go through, so they ran it again. it had gone through and the charge showed up twice on my credit card bill. When I left with the car, the engine started losing power and the speed dropped from around 90 to 45 kph on the autoroute going back into Madrid proper. I got off the road and continued to my hotel as I did not want to go sit in the airport office of OK for another two hours at night in the cold. I called the next morning and was told to bring the car back. This time the case did the same thing and this time the dashboard screen lit up yellow saying engine trouble with a big exclamation point.I was on the autoroute again because it is the only reasonable way to get to the airport office of OK from central Madrid without getting lost. I was almost hit by a huge truck behind me that was blowing its horn because again the car lost speed down to about 40kph. there were about 30 people in line for cars . I did not get out of the office until after 10 at night. No one showed me anything about how the car a Jeep Renegade worked. I had no evidence of an emergency that brake that I was familiar with. It turns out it was a button in a lever that you pull on. halfway to my destination after about 15 o kilometers, the red lights on the dash said the tires were low. they are supposed to be at 28-30 bars and two were at 21 and 20. when the car was parked on the top of a flat driveway, all night, I went outside to unload some things from the back seat. While I was unloading, the car started rolling and knocked me onto the ground. Had there not been a wall to stop the car, I would have been paralyzed . I was in shock for about a week after that experience.
When I tried to call ok to let them know I needed to renew the car since by now the month was up, they said I needed to drive it back to Madrid since I had overextended my contract. I was now in the Basque Country where they had told me they had an office in San Sebastian. that ws only 45 minutes away. However the incompetent staff in Madrid and on the phone did not even know that office had been closed for 2 years. they refused to extend the contract and reported the car to the police as stolen even though I wanted to have a new contract and pay them.I keep the car for another 3 months and they sent a tow truck to pick it up from where I was and I said I was willing to pay for the tow rather than drive 2 hours to Bilbao in a damaged car. that had been reported stolen. Now they need to be paid for the time I had the car. They refuse to give me an invoice. Only a message on what’s app with a list of the extra charges. They said they will only give me an invoice AFTER I pay them. I have never heard of anyone paying a company for charges without an invoice. First of all, I never stole the car, they refused to write a new contract or extend the old one and now they think I will pay without an invoice. I wonder if this is legal. I ws in touch with them several times over the course of 4 months.I should have sued them for renting me a car that was very dangerous the first time and then another one with an emergency brake that malfunctioned.
Scott Mayhead
As a regular traveller to Spain and the island I have hired probably 50 cars or so over the years and not often do I feel the need to leave a bad review of a company but these guys are something else. I am still fighting 6 months on to get the balance of my deposit returned for made up charges that where deducted to the value of 1200 euros. The first 950 for 4 separate damaged areas of the car. Which were all damaged prior to us having the car good job I took photos on departure and return which are metadata date stamped so the company had to refund .
Now I’m still fighting them for a 250 euro charge for abandonment of the car , so I Left the car in the ok mobility parking spaces in the car park and then handed the keys back to the office in the terminal if thats abandoning the car then im Rodger Rabbit. The worst thing is there customer service dept are arguing the case. Any how if you have problems with these guys look on the Which consumer group website for helpful info on how to pursue these rogues for a refund. I will continue my quest they have not heard the last of me !!