1/5
AVERAGE RATING: 2/10
(7 Reviews)

All reviews

    Number of reviews: 7
  1. Rating:

    2
    Gave me false information, costing me $250
    Stressfreecarrental has initially confirmed with me that my rental booking had CDW included, only to receive an email 4 weeks later (3 weeks before my trip) that I was not covered.

    This cost me an additional $250 to purchase from a 3rd party. Very unprofessional.

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  2. Rating:

    2
    SCAMMERS - AVOID THEM AT ALL COSTS
    SCAMMMERS!!!! KEEP AWAY!!!!!!

    Booked a car through them in Dec 2023, pick up from Milan. When i arrived, the incredibly RUDE employee of AUTO ONE – SURPRISE CARS (apparently the provider they use), did not recognise the insurance i paid to Stress Free and pushed me to buy his insurance jacking up the price multiple times. From 243 euros total i ended up paying 660 euros!!!!!!! Rude eployee played also the ”your-card-is-not-working” card when i said i want the price i booked the car for and I already paid full Insurance, only to go ahead and charge finally they very same card for his insurance and rate!!!! SCAMMERS OF THE WORST KIND. AVOID, AVOID AVOID

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  3. Rating:

    2
    An internet scam, stay away
    Stress Free Car Rental is an internet scam.
    For a 72$ car rental I had been charged 1577$ n my credit card.

    On Oct 2nd 2023 we arrived late in Bucharest, at around 7.30 pm, after approximately 12-15h of travel from Toronto. The first male person met us at the airport, he indicated that he represented the car rental company and that the office was near by and not at the airport as stated by the contract. He drove us 7-10 min away from the airport in an industrial park. It was already dark and nighttime. At their so-called office (with no name on the door, an empty room aside a desk) a 2nd male presented us some rental papers which were mostly in Romanian, in a confusing mix of the two languages. They explained briefly our car was waiting for us downstairs, and he pointed with his finger where to sign. We never saw that car or any other car for rent at that place. He asked us to pay the 5.321.09 RON (1577,89 CAD) amount for the car and an insurance until they can verify our car insurance coverage on the credit card. He told us this amount would be reimbursed once we sent at the main office a copy of our credit card and insurance coverage included with the credit card. They reassured us all was good, explained that this was their Romanian process and if any issue we will be 100% refunded and not to worry. They told us also not to forget to bring them the receipt from a Romanian bridge Fetesti, if we went there (we did not known what he was talking about). We declined to give him the private details of our credit card and reiterated we did have car insurance. We suspected already a possible fraud because of the suspicious insistance and hurry. The second male further asked us to log online on a weird website (that he presented on his own iPad), to purchase an International driver licence and to enter our credit card datas there at which point we suspected them for real manipulation and fraud and asked for a full reimbursement on the spot. The second male indicated that he cannot reimburse us with the credit card terminal they just used and that we need to contact the email on the papers (office@teamcars.ro and our mastercard credit card). He insisted he cannot reimburse us but head office (the email address, will reimburse us the total cost). So we took our luggage and left. There was an ackward and scary moment for my wife when the 1st male drove us back to the airport and my wife told me after she was afraid the male would leave us on the open field around the airport at night and could have assaulted us in the dark.

    I am certain this car dealer is a fraud and he should be banned for everybody’s wellness and protection. We found the next day another car dealer and had no issues, it was a similar process like in Canada.

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  4. Rating:

    2
    Horrendous STAY AWAY
    Stay away – this company is taking payment yet not delivering on the promised vehicle.
    Small mention around a need to have a EU/UK license.
    No way to cancel AND don’t allow for a refund. This is by no means how honest transactions are made.
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  5. Rating:

    2
    Terrible experience with this company
    Terrible experience booking a car in France through Stress Free Car Rental. Complaint submitted 9 weeks ago and still no resolution.

    – Paid for ‘meet and greet’ service expecting someone to be at the airport. Nobody was waiting, there was a shuttle service phone number that had to be called.

    – It took more than 20 phone calls to locate the shuttle driver who kept hanging up and didn’t speak any English.

    – The shuttle didn’t have child seats, so we couldn’t all travel in the vehicle. Wife and 2 toddlers had to wait at the airport terminal for 90 minutes before I was able to pick them up.

    – Paid extra for a larger vehicle class, the only car available had half the boot space, not large enough for our luggage.

    – Staff were rude and couldn’t communicate in English.

    – Hire car was dirty inside and out and it smelled of stale beer.

    – And the cherry on the cake, the car was supplied with 1/3rd in the fuel tank – costing an extra €50.

    All in, this was my worst experience hiring a car ever.

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  6. Rating:

    2
    Car hire
    Hired a car in tenerife goldcar was the car hire company.
    My confirmation came through from stressfreecarrental, it stated that if my UK driving licence did not have a photo I would need an international driving permit.
    I purchased and took permit, licence and licence check code.
    On arrival at Goldcar desk they refused to release the car to me ,because they would only accept a photo car driving licence, stressfree never made me aware of this at any point.
    I contacted stressfree by email because they do not have a telephone number.
    They told me to refer goldcar to their terms and conditions, made no difference.
    Then stressfree suggested hiring a car from another supplier, when I asked if I would get a refund for what had already been paid ,they would not guarantee this.
    Wasted 2 hours at the airport trying to sort this out.
    Only way I could get the car was to add an additional driver at extra cost.
    Since I have returned I have complained to stressfree , they said they will look into it.
    It is now 2 months since I complained nothing from stressfree.
    Do not use stressfree to book and also do not use goldcar because they offer no help either
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  7. Rating:

    2
    Don't touch this company
    Booked a car in January from Auckland airport for November this year. After 4-6 weeks were informed the hire company were not operating and a full refund would be sent within a few day. That didn’t happen so made contact via online chat and refund would be resolved and an email would be received to confirm. Still not correspondence or refund. The title is stress free – who’s kidding who?
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Stressfreecarrental.com

Stressfreecarrental.com is an online car rental service that allows people to search and book car hire from all the major suppliers worldwide. The website offers a wide range of car hire services to suit different budgets and languages, making it accessible to many customers. Customers can easily find cheap car hire using the site’s search engine, which compares prices from multiple suppliers and finds the lowest price. The website has a user-friendly interface that makes it easy to navigate and allows customers to book online quickly and easily with just a few clicks. It also provides detailed information on different types of cars, including make and model, so customers can be sure they are getting exactly what they need. Customers can even choose their preferred language when booking their car hire. Stressfreecarrental.com strives to provide a stress-free experience for its customers by offering a reliable service at competitive prices with no hidden costs or fees. With this platform, customers can enjoy the convenience of searching and booking car rentals from all the major suppliers in one place and can choose from different budgets to find the best deal available.

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