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B&Q
1/5
AVERAGE RATING: 2/10
(1 Review)
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    Number of reviews: 1

  1. Rating:

    2
    CUSTOMERS DO NOT MATTER.
    Summary this as much as I can. Day 1 I purchased some fence panels, bought 4 and got 15% off,I got my delivery, charged me £12 for over £200 order, everything is going well. One panel was faulty, a big crack through one slat. From there everything Ito zero. It took me another 6 days to get a return (couldn’t do a replacement because I wanted a different panel (that’s another story). I got my refund MINUS the 15%, REALLY I thought. I ordered my panel I wanted originally £60 for a half panel, £68 for a full size. Why 6 days, numerous calls to online CSD, couldn’t get through to the store that supplied them, I got voicemail that made no sense, made numerous calls to the store, all to no avail. The CSD couldn’t even get through. After Easter when I phoned the store. It said they were CLOSED, I found out they hadn’t switched their phone back to OPEN after Easter for 3 DAYS. I ended up having to buy the panel and got charged for another delivery £12. No 15% off. I sent a letter to the company and was offered a GIFT CARD which I don’t want. They’ve now refunded me £12 for my delivery charge. WHOOPEY DO. This is their EXECUTIVE CUSTOMER response. I wanted a fair deal NO, EMPATHY, NO, RESPECT, NO any thing.
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B&Q

B&Q, a leading home improvement and garden retailer in the UK, is best known for its comprehensive offering to homeowners, DIY enthusiasts and professionals. Its website, diy.com, acts as a digital storefront and information platform covering an extensive range of products and services. At the heart of B&Q’s online platform is an extensive collection dedicated to gardening and landscaping. From garden furniture, barbecue equipment and outdoor lighting to more specialist items such as hot tubs, saunas and pizza ovens, the range caters for those looking to enhance their outdoor living experience. The site also offers a range of garden tools and essentials, including lawnmowers, hoses and composters. For gardening enthusiasts, there’s a wealth of planting and growing products, from seeds and bulbs to watering solutions and pest control products. Beyond the garden, the online store diy.com also covers various areas of home improvement, including painting & decorating, kitchen appliances, bathroom fixtures, tiling & flooring and more. The site also features special offers, clearance sales and seasonal promotions such as bank holiday deals and summer clearance.

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