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Holiday Extras
4.1/5
AVERAGE RATING: 8.1/10
(605 Reviews)
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    Number of reviews: 605

  1. Rating:

    8
    Needs a big improvement on the Bus transportation to/from Heathrow Terminals
    I have used the Heathrow Purple parking numerous times as it is a very safe Park and Ride location. The parking drop off and pickup is very easy and quick. My only complaint with them is that they only use one bus to take passengers to all the terminals and the same bus brings arriving passengers back to the car park. Getting to T2 in the early morning took 40 minutes! On my return journey to the carpark, I understand the bus had broken down and people before me were waiting for over an hour for the bus to arrive.
    Come on Purple parking, surely you can afford to run two buses as a minimum, one for T2/T3 and one for T5.
    For all Heathrow passengers, allow extra time to get to and from the airport. The one bus only system is a very slow and tedious journey. Then there is the issue of the bus being overcrowded with passengers wanting to return to the carpark.
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  2. Rating:

    2
    Car Hire
    The service received at the airport was severely lacking. They blocked my card for any possible insurance claim because holiday extras had my money and not them and if anything happened I would have to pay it and then go through a lengthy re-claim! The car was poor quality and damaged in several places. Won’t be hiring a vehicle through holiday extras again
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  3. Rating:

    10
    Great
    Great service.
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  4. Rating:

    2
    Denied access to Lounge in Barbados
    This was booked by myself for family members to finish off a holiday to Barbados, However upon arriving at the lounge we were told our voucher on my wallet was incorrect and I should have been given a 16 diget code! Which I didn’t have. Because of the time difference I was unable to contact anyone.upon my return to England.I emailed customer services 12th November.To date I haven’t received a reply nor have I received a refund.overall very poor service.
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  5. Rating:

    10
    Parking
    Easy to book, quick drop off, regular bus for pick up, quick collection just what you need before and after the flight. Will use again.
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  6. Rating:

    10
    Very easy excellent service
    Wonderful, super easy to book and ammend. We had to change the booking 3 times, but no problem with changing dates/times or even the airport. The system had opened the gates for us and we were let out without any issues, free transfer to the airport was quick and the instructions on how to find the parking were clear. We will definitely book again, great service👍
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  7. Rating:

    10
    Faro airport transfer
    Borranessa transfers were used by holiday extras to albufeira from faro airport, great communication kept us up to date with timings, process, driver name and car info. Would highly recommend 🚗👍
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  8. Rating:

    4
    Not happy
    We arrive at the Europa Hotel for about 6:27 to twenty to seven. I booked us and my car in and told the lady at the desk that we paid for a three course meal and breakfast. After looking in to this as she said we were not booked in for this .she found that we were but told us that the restaurant was shut but we could have three things from the bar menu
    So we went up to the bar and the man in charge of the restaurant said there was no steak .so we ordered our three courses which did not cover the £30 .and only to see the waiter come out with two plates with steaks on them for the couple behind us
    We had paid in advance and should not have been treated any differently then some one paying cash or card on the day .this man lied so I.wont be using this place again. Which is a shame as its a nice place and the rest of the staff were great. This is down to one man .we were looking forward to our three courses with the main course being a Carvery as it was .and to be told it was shut but we could use the pub restaurant. We thought ok .but then to be told something was off when it wasn’t. Has put me off .
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  9. Rating:

    6
    Good hotel; less clwar about transfers
    The Best Western was good – friendly, efficient and comfortable. But the information about the transfer to the airport was incorrect. Holiday Extras stated that there is a hoppa service, but this is not correct. The hotel provides a transfer on the hour from the hotel (not a Hoppa) for £8.00 pp, or a taxi for £23. No return service. A taxi for this from the airport was £16.60.
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  10. Rating:

    10
    Airport transfers
    Booked Airport transfers for Crete last May due to 6 passengers , the driver waiting for us in Airport upon arrival, picked us up as per agreed time for return to airport .
    Booked again for Barcelona 2 weeks ago . Again driver waiting for us at the airport , I was kept up to date by tx messages, picked up at exact time for return journey .
    Would defo book this service again
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  11. Rating:

    8
    Multi storey Bristol airport
    It is convenient to park here even with the current z as iterations at the airport and the extra walk. Need more indication of where there are spaces you end up driving round for ages looking for a space & ending up on the roof
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  12. Rating:

    10
    Brilliant Service
    First time I have used Meet & Greet but best ever. No hassle easy to use and car ready for collection on return – they even had the heater on as it was 0 degrees. Will certainly always use this service in future as one less thing to worry about.
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  13. Rating:

    10
    Excellent overnight stay
    The Hilton Hotel on terminal was perfect! So easy to get to the terminal the next day on foot. Plenty of dining options to choose from in the hotel (although pricey as expected) and a clean, welcoming room.
    The Purple Parking staff were friendly and explained everything clearly. Even though parking is of sight, the shuttle to the airport is frequent and takes only 10 minutes or so.
    Would highly recommend.
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  14. Rating:

    10
    Great service good price
    We dropped the keys off with know issues bus was waiting , very straight forward . Would definitely use again.
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  15. Rating:

    10
    Good Service
    Everything was easy and went smoothly.
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Holiday Extras

Holiday Extras is a travel company that provides travellers with a range of travel extras such as airport parking, airport hotels, airport lounges, car hire and travel insurance. The company’s website, holidayextras.com, is designed to make booking these extras as easy and convenient as possible. Holiday Extras offers airport parking at over 32 UK airports and works with trusted partners to ensure customers get the best deals and quality service. Customers can choose from a range of parking options including Park and Ride, Meet and Greet and Onsite parking. Holiday Extras also offers airport hotels, allowing customers to stay close to the airport the night before or after their flight. The company operates airport lounges, which provide a comfortable and relaxing environment for travellers. The lounges include amenities such as free Wi-Fi, drinks and snacks. The company also offers car rental services from trusted partners, which customers can book through its website. To ensure customers are fully protected during their travels, Holiday Extras offers travel insurance that covers medical expenses, lost luggage and trip cancellation. Customers can choose from a range of insurance policies to suit their specific needs.

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