K9 COVER is a dog insurance company that specialises in providing pet insurance with a focus on pre-existing medical conditions. The founders of K9 COVER identified a gap in the pet insurance market, particularly in the provision of adequate cover for dogs with pre-existing conditions, and set out to create a solution. This focus was prompted by what the Financial Ombudsman Service identified as a major source of complaints in the pet insurance sector. The policyholder is free to determine the annual limit for veterinary expenses. The policy also allows for adjustments to the excess in exchange for possible discounts. When claims are made for older dogs, there’s a co-payment scheme based on the age of the dog, ensuring clarity in the payment structure. The company’s digital platform facilitates online screening for dogs, making it easier for potential customers to understand the cost implications of insuring dogs with pre-existing conditions. To help with decision-making, the website offers different levels of cover, from the comprehensive Silver cover to the more advanced Gold cover, each with different benefits tailored to the dog owner’s needs.
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Number of reviews: 6 Rating:2 Rip off How the manager of this company sleeps at night, I’ll never know. They ripped me off for 300 quid, after I sent an email asking for confirmation that my pet would be covered with a stated medical condition (before I purchased the insurance). They answered ‘yes’ in writing, so I have paid £48 a month for the last six months. When the time came to claim my money back, I’m told that in the policy my pet is NOT covered! After some investigation, I’d realised that I hadn’t even been sent a policy! Now after claiming, I’m told no money would be paid back to me as her medical condition is not covered!!! What? I’m going to the financial ombudsman as they have clearly ripped me off. DO NOT CONSIDER THIS COMPANY FOR YOUR INSURANCE.
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0 You have already voted! Rating:10 Slow; but cover is excellent Insured our dog which has a pre-existing condition (heart problem) which then got worst which meant tests and scans. Our dog is now on regular medication. K9 have been great through out, covered all the costs and we have felt supported throughout.
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0 You have already voted! Rating:2 Do not use My sister has our joint beagle on this insurance and they are awful ! Will be cancelling immediately
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0 You have already voted! Rating:2 Awful company Worst company i have ever used. Avoid at all costs!!!!!!
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0 You have already voted! Rating:2 Avoid this company at all costs! The worst service I have ever received. Submitted a claim 3 weeks ago and still not heard a thing back. Sent several emails but no response received. They do not man their phone, it is just an answer service where you leave a message but they do not respond to these messages either.
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0 You have already voted! Did you manage to make the claim through k9cover?
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Rating:10 Excellent service Fantastic cover including pre existing conditions. Excellent communication and fast payment of claims.
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Thanks for submitting your review!Joanne Charles
Keith Dean
They are the only company who will accept dogs with a pre-existing condition (to my knowledge!)
Yes they can be slow in responding to claims but they do get there in the end!
Sharon Davis
Chloe birling
L Jones
The only response I have had was from the owner to say he was on holiday and that I needed to submit claim again. I will be cancelling my policy.
Dervish Hassan
Kath Freeman