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MyFlowers
3.1/5
AVERAGE RATING: 6.2/10
(609 Reviews)
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    Number of reviews: 609

  1. Rating:

    2
    This company misleads customers. Advertises and takes your money for same day delivery. Beware
    I ordered flowers to be sent the same day. I filled in a delivery date and specified time slot and paid the expected increase in delivery charge. I chose My Flowers as it advertised same day delivery. However as soon as I paid I had a confirmation email that my order was accepted and delivery would be the following day. I complained and they said that the small print says ‘only within M25’. I still cannot find this and it certainly wasn’t made clear when I placed the order. Still yet to receive the flowers! This company is defrauding people. Do not use! They are also refusing to issue a refund.
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  2. Rating:

    2
    Scamers
    I ordered my girlfriend favorite flowers but geted different flowers and dead. Dont buy from this company.
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  3. Rating:

    10
    Beautiful
    The long stem white roses were beautiful once they began to open overnight. Perfect for the remembrance & letting go of our College & friend. Delivery when advised , thank you 🙏
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  4. Rating:

    8
    Great Online UK Florist
    MyFlowers UK is by fa the most affordable and varied online florist shop I have found to deliver in the UK. The website is modern-looking, and the delivery process is intuitive until you have to input your payment method information, it gets confusing then. The flowers are great quality (at least what I can see in the pictures the recipient has shared). The reply time for support over the email or WhatsApp is pretty decent, people ordering from overseas who may be in a very different time zone, should foresee that it takes them to the next day to reply if your enquiry is sent out of UK business hours. This is the second time I have ordered with MyFlowers UK, on both occasions I did not receive the picture of the bouquet or letterbox before delivery. On the website, the promise is that they will send a picture of the bouquet before dispatching it, I suppose on WhatsApp, since they ask for your phone number. I would like to see the product and the card since I am ordering from Canada and cannot see the product IRL. I also asked a question about a print on the card, but it was never answered. On both occasions the delivery promise was kept. Overall, I recommend this online florist from my last two purchase experiences.
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  5. Rating:

    2
    Poor condition
    Flowers ordered Friday morning for afternoon delivery,paid 11 pounds for delivery and never turned up,delivered Monday and flowers in poor condition head fallen off one,worst flower company ever used wouldn’t recommend to anyone,customer service told me they don’t do afternoon deliveries in my area but my receipt says by 3 pm 2 nd August
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  6. Rating:

    4
    Bad experience
    Terrible experience!
    You will not get what you paid for or what is stated in the order’s description. I ordered a specific bouquet as it had a special meaning for the recipient. The company delivered a bouquet and changed the flower type. I never received a notification about it or a photo prior to delivery as described on the website.
    Upon contacting them I got a message something along the lines that it is a flower shortage now and they can substitute as they seem fit.
    You will not receive the flowers you see on the website!
    Horrible, NEVER buy from these vendors!
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  7. Rating:

    2
    Absolute scam. Avoid!
    I paid extra for next day delivery and received a text confirming my order would be delivered on time. They arrived a day late and in a very shabby state. Not worth the money. The company wouldn’t accept any responsibility for the late delivery and blamed Parcelforce. Parcelforce told me they only received the order on the day they delivered. Avoid!
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  8. Rating:

    10
    Worked well, but not the desired color
    Worked well. Delivered emotions on time. Responsive support. Roses color was different but service describes that it can get substituted. Let’s see how things will go with further orders. For now plan to use the service. It’s quick and easy to order globally and reach for questions.
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  9. Rating:

    2
    DISGRACEFUL EMBARRASSING COMPANY
    I’d give zero star if I could!!!
    Partner paid £11 same day delivery!! They came 2 days late, and it’s not even a bouquet it’s a 99p tiny bunch of carnations all of about 8 flowers , I can buy 4 times the amount in tesco for £3!!!!! No refund offered so will be going trading standards and social media!! Disgraceful! I’d be embarrassed sending these!!!! DO NOT USE !!! U can buy better at the petrol station!!!!
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  10. Rating:

    10
    Order
    Very good service and flowers,. Recommend.
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  11. Rating:

    10
    Beautiful Flowers
    I am very happy with the flowers I was able to give my girlfriend. Amazing service considering I ordered them with ease from 5,000 miles away and she got them in her hometown in pristine condition. She was very pleased, and I was so happy about them I ordered a second bouquet which she gets tomorrow!
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  12. Rating:

    2
    Appalling
    I ordered flowers for my Mum for same day delivery on 26/7. I was charged £11 extra for this service. It turns out MF do not offer same day delivery outside of London. Neither do they offer fresh flowers…the flowers were not delivered until the following day and were 1/2 dead! I complained and after 20 emails back and forth MF agreed to refund 30% to me and deliver a much bigger bouquet & free chocolates the following day (providing I retracted my scathing trustpilot review, which I did) 5 days later & my Mum still doesn’t have her flowers. Yesterday I was sent a photo as proof of delivery, but it was not the right address; my Mum had received an email from MF confirming her delivery was due, but it was the wrong name, wrong address and wrong order number. There has clearly been a mistake but MF are no longer replying to any correspondence from me. I have still paid £25 for flowers that were not received. No one is answering the phone or replying to me since asking for a refund. Avoid this company at all cost!
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  13. Rating:

    2
    Bad service
    False information, paid for same day delivery for it not to be delivered on the day snd got pushed to the next day 9-12 and that also got delayed. The only reason for placing the order in the first place was for the same day delivery if not I could have ordered from a more reliable place for the next day
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  14. Rating:

    10
    Prompt delivery and excellent service
    Excellent service and good quality for money.
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  15. Rating:

    2
    Shocking communication and refund refusal
    I ordered a bouquet of flowers to be delivered to my partners work and paid the extra £11 for them to be delivered between 3pm-6pm. I messages the WhatsApp line at 3pm and asked if they could keep me updated on the delivery and if it was going to be late/ when it was out for delivery. This was met with no response, so I waited until after 6pm to discover from my partner that they hadn’t arrived (ruining the surprise). Again I messages the WhatsApp line and only then I was informed that there had been a ‘technical difficulty’ and they had to push the time back to 9pm! I emailed the support email and asked for a refund on the £11 as the device I paid for had not been met and they replied to tell me it was the Courier’s fault and not there’s, instead I was offered a 15% off my next order. This is invalid as I won’t be ordering from them again as their communication and service has been awful when I have tried to contact them multiple times a day. The whole point of me paying for the selected delivery slot is so they would arrive before my partner finished work, but of course she has now missed the delivery all together. Would definitely avoid, because if I didn’t message them asking where the delivery was, I wouldn’t have found out the delivery time had been pushed back.
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MyFlowers

MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.

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