MyFlowers is a UK online florist renowned for its range of fresh, exquisite bouquets and exceptional customer service. Specialising in a wide range of flowers including roses, sunflowers, lilies and hydrangeas, there is something to suit every occasion, taste and budget. Customers can choose from budget bouquets to premium bouquets that cost more, making MyFlowers a versatile choice for a diverse clientele. Part of what makes MyFlowers unique is their commitment to quality and customer satisfaction. They guarantee the freshness of their flowers for at least five days and promise to replace any bouquet that doesn’t meet this standard. This commitment also extends to their delivery service. Not only do they offer free delivery throughout the UK, but they also offer an expedited delivery option that ensures your bouquet arrives at its destination within just three hours.
All reviews
Deborah poore
luce
Awful experience, absolute nightmare.
Do not use this company, they take your money and then refuse to refund the money
Instead of being a treat for my mum, I have had a terrible week trying to get my money back.
Please refund my money
lucy
They asked me to remove my reviews. I said I wouldn’t, because other people need to know this compamy are a scam.
I am still waiting for my refund, which is my money. It’s theft.
How can this company be allowed to rob and manipulate people?
Jayne
Janeen Yates
S
lucyhelloenglish@gmail.com
I ordered flowers for my Mum
They weren’t delivered so the next day I tried calling to cancel the order
They didn’t answer so I wrote by whatsapp
I asked for a refund, they said the parcel had been delivered
The parcel wasn’t delivered
They said they wouldn’t give a refund
I spent hours discussing with them online
I said I didn’t want the flowers as they were now 2 days late
Finally the flowers arrived this morning, after the order had been cancelled and my mother had waited at home for 2 days
The customer service attendant was awfully rude
The flowers arrived 2 days late
I am still waiting for my refund
Shocking experience
I will be seeking professional advice
Diana gaskin
Roxana Homapour
Dan
Consuelo
Alan
Heidi Currid
I will definitely be ordering from MyFlowers again this week for Mother’s Day.
Thivashni Naidu
To 3 pm. It’s gone over 7 pm and they lied and lied the whole day saying there’s traffic, courier shortage etc, they promised 3 30, then 4 50 then 6 40 and they never ever call back – absolute lies
Angel
Anticipating a beautiful bouquet for my partner on this special occasion, I placed an order with MyFlowers. However, as the clock struck 3 PM on Valentine’s Day, my anxiety began to rise as there was no sign of the promised delivery. Knowing MyFlowers’ reputation for tardiness, I attempted to contact them immediately, only to be met with an endlessly busy phone line for the next two days. Desperate for answers, I turned to text their WhatsApp, which yielded no response either. Frustrated beyond measure, I resorted to emailing them, demanding to know the whereabouts of my partner’s flowers.
To my disbelief, instead of addressing the issue at hand, I received an email stating, “Hello! Your order was delivered.” This blatant lie only served to further infuriate me. In response, I promptly emailed back, expressing that I had not received any flowers and demanded an immediate refund. Shockingly, their response completely disregarded the fact that they had falsely claimed the delivery, offering only a rescheduling of the order. Rescheduling was not an option; I needed those flowers for Valentine’s Day, not a week later.
MyFlowers has proven itself to be a complete joke of a company, lacking not only in competence but also in basic customer service decency. I wouldn’t trust them to deliver a message, let alone a bouquet of flowers. I implore my friends and family, and anyone reading this review, to steer clear of MyFlowers at all costs. They are liars and do not deliver anything of quality.This Valentine’s Day nightmare is one I wouldn’t wish upon my worst enemy.
Al Regas
I have ordered 35 roses on Sunday and desperately needed them to be delivered on Monday as this was a matter of urgency, however apparently I have ordered after their cut off (could not see this info on their website) then I was told they can only deliver in London the next day even if the order came through after cut off time, I was told I was sent an email regarding that, checked my spams and recycle bin but there was no such email, Nonetheless after messaging the customer service the next day asking for delivery detail, they have offered me the upgrade order to a bigger bouquet due to the next day delivery issue, obviously more expensive, but as a good gesture I did not have to pay the difference if I agreed the order being sent with 1 day delay, also I was offered free chocolate, teddy or vase which I declined as I was good as long as the flowers were delivered on time, they sent me the confirmation email to confirm the upgraded order from 35 to 50 roses too,
However, regardless of what being promised and confirmed on the email, they still have sent the same exact order that was placed originally, to my surprise the amount of flowers were not even correct for the original order which was 35, let alone the promises 50!
After I have contacted them, being apologetic and making all sort of excuses and offering percentage partial refund,
Very appalling service, on-organised and confuse company that ignoring the importance of customer’s expectation for special occasion as people who order flowers online might be desperate, zero customer service ethics, dishonest, seeing thing from their own prospective and still making things up to get away from the fact that did not deliver the correct flowers,
Very unpleasant experience, I certainly make sure my review would be spread on other
social media and platform as well,
If bad customer service or bad customer experience had another name that would be Myflowers!
Joanne